Terms & Conditions

1. Introduction

Welcome to Food O' Clock. These Terms & Conditions govern your access to and use of our website, products and services. By using this website or placing an order, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of the website.

2. About Food O' Clock

Food O' Clock offers a range of carefully selected dry fruits, nuts, dates, raisins and related food products. We aim to provide customers with quality products and clear information about our offerings.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability and other information displayed on our website are accurate and current.

• Product images are for representation purposes and packaging may vary.
• Natural dry fruits and nuts may vary in size, colour, shape, texture and appearance.
• Product availability may change without prior notice.
• Customers should check the product packaging for the latest product information.

4. Food Safety & Allergens

Dry fruits, nuts and other food products may contain or come into contact with ingredients that can cause allergic reactions.

Customers with food allergies, intolerances or specific dietary requirements should carefully review the ingredients, allergen information and other details provided on the product packaging before consuming the product.

5. Pricing

Product prices displayed on the Food O' Clock website are subject to change without prior notice. The applicable price will generally be the price displayed when the order is placed.

In the event of a genuine pricing, technical or product information error, Food O' Clock reserves the right to review or cancel the affected order, subject to applicable law.

6. Orders

When placing an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, email address and other information required to process your order.

We reserve the right to refuse, cancel or limit an order where necessary, including in cases of product unavailability, suspected fraudulent activity, incorrect pricing or other operational issues.

7. Payment

Payments may be processed through the payment methods and payment service providers available on our website.

Customers are responsible for providing accurate billing and payment information required to complete an order.

8. Shipping & Delivery

Food O' Clock aims to process and dispatch orders within the estimated timeframe communicated on the website.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational circumstances and other factors beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

9. Returns, Refunds & Replacements

Returns, refunds and replacements for food products may be subject to specific conditions due to the nature of the products.

If you receive a damaged, incorrect, tampered or genuinely defective product, please contact Food O' Clock within the applicable timeframe specified in our Return & Refund Policy.

We may request photographs, order details, packaging information, batch details or other relevant information to investigate a complaint.

Please refer to our Return & Refund Policy for complete information.

10. Product Quality & Storage

Food O' Clock takes reasonable care in sourcing, handling and packaging its products. However, natural food products may naturally differ in appearance, texture, taste and size.

Customers should follow the storage instructions provided on the product packaging to help maintain product freshness and quality.

11. Website Use

You agree to use the Food O' Clock website only for lawful purposes and in a manner that does not interfere with the website or the experience of other users.

You must not:

• Attempt to gain unauthorized access to the website or its systems.
• Use the website for fraudulent or unlawful activities.
• Interfere with the website's operation or security.
• Copy or reproduce website content without permission.
• Upload malicious or harmful material.
• Misuse the Food O' Clock name, logo, images or content.

12. Intellectual Property

All content available on the Food O' Clock website, including logos, brand names, product images, graphics, text, product descriptions, videos and website design, is owned by or licensed to Food O' Clock unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

13. Promotions & Offers

Food O' Clock may offer discounts, promotional codes, bundles or special offers from time to time.

Promotional offers may have their own eligibility requirements, validity periods, product restrictions or other conditions.

We reserve the right to modify or discontinue promotional offers, subject to applicable law.

14. Third-Party Services

Our website may use third-party services such as payment gateways, delivery providers, analytics services and other technology providers.

Your use of third-party services may also be subject to the respective terms and policies of those providers.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, secure or completely error-free.

Temporary interruptions may occur due to maintenance, technical problems, updates or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Food O' Clock shall not be responsible for losses arising from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

17. Changes to These Terms

Food O' Clock may update these Terms & Conditions from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

18. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the use of this website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.