Refund & Return Policy
At Food O' Clock, we are committed to providing fresh, high-quality dry fruits, nuts, dried fruits and healthy snacks. Please read our refund, return and replacement guidelines below.
1. Returns
Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered. This helps us maintain the freshness, hygiene and quality of our products.
2. Damaged or Incorrect Products
If you receive a product that is damaged, tampered with, defective, or different from what you ordered, please contact us within 48 hours of delivery.
After reviewing the issue, Food O' Clock may offer a replacement or refund, depending on the circumstances.
3. How to Report an Issue
To report a damaged, incorrect or defective product, please contact our team with your order details and clear photographs or videos showing the issue.
4. Refunds
Refunds may be provided for eligible cases, including damaged or incorrectly delivered products, subject to verification by Food O' Clock.
Once a refund is approved, it will be processed to the original payment method used for the order. The time taken for the amount to reflect may depend on your bank or payment service provider.
5. Replacement
Where appropriate, Food O' Clock may provide a replacement instead of a refund. Replacement availability will depend on product availability and the nature of the issue.
6. Products That Cannot Be Returned
Opened, partially consumed, used, or damaged products due to improper storage or handling after delivery are generally not eligible for return, refund or replacement.
7. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order. Cancellation may not be possible once the order has been processed or dispatched.
8. Refund Eligibility
Refunds and replacements are subject to verification. Food O' Clock reserves the right to decline a refund or replacement request if the product does not meet the eligibility requirements mentioned in this policy.
9. Contact Us
For questions regarding our refund, return or replacement policy, please contact the Food O' Clock team through the contact details provided on our website.
Need Help With Your Order?
Have questions about refunds, returns, replacements or your order? Our team is happy to help.