Shipping Policy

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing and preparing your order for dispatch.

We make reasonable efforts to process orders promptly so that they can be shipped without unnecessary delays.

2. Delivery Timeline

Food O' Clock aims to deliver orders within 3 to 4 business days from the date the order is processed and dispatched.

In most cases, your order should reach you within this estimated timeframe. Delivery timelines may vary depending on the delivery location and courier service.

3. Delivery Areas

We deliver orders to serviceable locations across India through our available courier and delivery partners.

Delivery availability may vary depending on the PIN code and courier service coverage.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any applicable free-shipping offers or delivery charges will be clearly communicated on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, tracking details may be provided through the contact information submitted during checkout.

You may use the tracking information provided to check the status of your shipment with the respective delivery partner.

6. Delivery Delays

While we aim to deliver all orders within 3 to 4 business days, occasional delays may occur due to circumstances beyond our reasonable control.

These may include adverse weather conditions, public holidays, courier-related issues, operational disruptions, remote delivery locations or other unforeseen circumstances.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, address, PIN code and contact number.

Food O' Clock may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a delivery attempt is unsuccessful due to the recipient being unavailable, an incorrect address, incorrect contact information or other reasons attributable to the customer, the courier partner may make another delivery attempt or return the package.

Additional delivery charges may apply in certain cases where re-shipping is required.

9. Damaged or Tampered Packages

If you receive a package that appears damaged, opened or tampered with, please contact Food O' Clock as soon as possible.

Please retain the packaging and provide clear photographs or videos of the package and product to help us investigate the issue.

For complete information regarding damaged or incorrect products, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions regarding your shipment or delivery, please contact the Food O' Clock team through the contact details provided on our website.